NFON review 2026
How good is NFON really?
79/100 points
kosten.org editorial team
Last updated: 2026-10-30
79/100
Points
Based on published terms and features
NFON is the listed cloud telephony provider from Munich with a clear enterprise focus. The Cloudya platform integrates seamlessly into Microsoft Teams and offers European infrastructure for data protection-conscious companies.
Highlights of our NFON review
- Listed company
- Microsoft Teams Direct Routing
- From €4.80 per extension net
- EU data centres
Table of contents
1 Features & telephony
24/30
Points
Cloudya offers all the enterprise PBX features: IVR, queues, ring groups, auto-attendant. The highlight is the Microsoft Teams integration via Direct Routing – making calls directly from Teams. Mobile and desktop apps are solid. Contact centre solutions are available as an add-on.
2 Voice quality & reliability
18/22
Points
NFON runs its platform in European data centres. The voice quality is regarded as consistently high. HD voice and SRTP are standard; you should check specific availability commitments in the contract. Multi-site capability for international companies.
3 Integrations & administration
13/18
Points
Microsoft Teams integration is the flagship. Further CRM integrations via the partner network. The admin interface is functional but not the most modern. API access exists but is less well documented than at sipgate or 3CX.
4 Security & data protection
14/16
Points
As a listed company, NFON is subject to strict compliance requirements. EU data centres, data processing agreement available. Encryption with SRTP and TLS. Which certifications apply is something you should check in the provider's compliance documents.
5 Price & plans
10/14
Points
NFON publishes a price list (as of October 2026, according to nfon.com, prices excluding VAT): the modular licence module starts at €4.80 per extension per month, Business Standard costs €6.80 (one-off activation €25), Business Premium €10.80 (activation €35, softphone included; in Standard +€4.90). Flat rates cost from €3.90 or €8.90 extra, e-fax +€1, SIP trunks start at €1.80 per channel, and the contact centre at €46. Calls without a flat rate are billed by the minute (from 0.9 cent to landlines). The price list does not state contract terms.
Pros & cons at a glance
Pros
- Strongest Teams integration
- Transparent price list from €4.80
- Contact centre and SIP trunk from one source
- European infrastructure
Cons
- Activation fees per extension
- Flat rates and softphone (Standard) cost extra
- API has room for improvement
Conclusion: NFON review
79/100
Good (2.0)
NFON is the right choice for medium-sized and large companies looking for a reliable cloud phone system with seamless Microsoft Teams integration. Entry at €4.80 or €6.80 (Business Standard) net per extension is inexpensive, but activation and flat rates are added on top.
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